Frequently asked questions

When will my order be shipped?


Once you have placed your order, please allow us 1-2 working days for your order to be processed and dispatched. Once your order has been dispatched, you will receive an email notification of dispatch from us, which will have your courier's tracking ID. If you need your order urgently for an event or occasion, please email us as soon as the order is placed & if you are in Delhi NCR opt for same day delivery.




What is the time frame for Same Day Delivery?


It is 24 hrs, within that time your order will be at your doorstep.




Where's my order?


We know you're keen to get your order - it's completely understandable! Who isn't excited for a big box of delicious goodies? Hence we share your order’s tracking details with you. Incase of any further doubt you can drop us an email at foodkingzin@gmail.com & we shall look into it.




How much shelf life can I expect to have on your products?


All of our products are marked with a best before date/expiry date. A best before date/expiry date is about quality, not safety. When the date has passed, it doesn't mean that the food will be harmful, but it might begin to lose its flavor and texture. The majority of our products, especially products like candy, gum, chocolates, etc. usually have a long best before date/expiry date on them.




Help! My order has arrived, but there's a problem!


Don't panic! We are here to help! Please get in touch with us as soon as possible by emailing us at foodkingzin@gmail.com , or messaging our @foodkingz Facebook page. We must be notified within 3 days of you receiving your order of any loss or damage. Messaging us as soon as possible gives us the best chance of being able to rectify the issue! If your order has arrived damaged, please ensure you take pictures of the parcel and any damaged products to show the condition it arrived in.




Can you get my favorite product?


Every request we get, we log with our buyer. Should there be significant demand for a product, we'll then try to find it and see if we can import it. If that's a yes, then we'll get a small supply in order to 'test the market'. Should it prove to be popular enough, us will then source more and it will become a regular fixture amongst our product list? There is a product suggestion tab on the bottom of the page where you can give write down your suggestions. Please don't be afraid to ask for something you want - we want to know what you'd like to see us stock and if you don't ask, you don't get! We can't promise to get everything, but where we can, we will!